Privacy Policy

Rose Valley Landscaping

Last updated: 8 October 2026

1. Introduction

Rose Valley Landscaping is a landscaping business based in Mulbarton, Norfolk, providing landscaping, paving, driveway, patio, fencing, turfing and garden improvement services across Norwich and South Norfolk.

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website or contact us about our services.

Our website is: www.rosevalleylandscaping.co.uk

Contact email: rosevalley.enquiries@gmail.com

Rose Valley Landscaping operates as a business partnership and is responsible for the personal information described in this policy.

2. Information We Collect

When you contact us or request a quotation, we may collect:

Your name
Your email address
Your telephone number
Your property address or location
Details of your landscaping requirements
Photographs or other information you choose to provide

Our website may also collect technical information, such as your IP address, browser type and cookie preferences, through website hosting and cookie management services.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and quotation requests
Arrange property visits and appointments
Prepare quotations and estimates
Provide landscaping and related services
Communicate about ongoing or completed work
Maintain necessary business and financial records
Operate, maintain and protect our website
Comply with applicable legal obligations

We do not sell your personal information.

4. Our Legal Basis for Using Information

Under UK data protection law, we rely on the following legal grounds where appropriate:

Contract: To provide quotations, arrange work and fulfil agreements with our customers.

Legitimate interests: To respond to enquiries, manage our business, communicate with customers and protect our website.

Legal obligations: To maintain records and comply with tax, accounting and other legal requirements.

Consent: Where required, for optional website cookies and similar technologies.

5. Cookies and Website Technology

Our website is hosted using Wix and uses Usercentrics to manage cookie consent.

Cookies are small files stored on your device that help websites operate and provide certain features.

Some cookies are necessary for the website to function. Others may support website functionality, analytics or third-party services.

When you first visit our website, you can accept or reject optional cookies through the cookie consent banner.

You can change or withdraw your cookie choices later using the cookie preferences control on this Privacy Policy page.

Disabling optional cookies should not prevent you from accessing the main content of our website, although some features may be affected.

6. Sharing Your Information

We may share information with trusted service providers where reasonably necessary to operate our business.

These may include:

Wix, which provides our website hosting and enquiry form services
Usercentrics, which manages cookie consent
Our email service provider
Contractors or suppliers involved in providing an agreed service, where necessary
Professional advisers or relevant authorities where legally required

We only share personal information where there is an appropriate reason to do so.

Some technology providers may process information outside the United Kingdom. Where this occurs, appropriate data protection safeguards must apply.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary.

Enquiries that do not result in work will generally be retained for up to 12 months after our last meaningful contact, unless there is a legitimate reason to retain them longer.

Customer information connected with completed projects may be retained for longer where needed for warranties, disputes, accounting or legal obligations.

Financial and accounting records are normally retained for up to six years, or longer where legally required.

Information that is no longer needed will be securely deleted or disposed of.

8. Protecting Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

We use established website and communication service providers and limit access to business information to those who need it for legitimate business purposes.

No internet-based service can be guaranteed completely secure.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of information in certain circumstances
Ask us to restrict how your information is used
Object to certain uses of your information
Request the transfer of information where applicable
Withdraw consent where processing is based on consent

To exercise your rights, please contact:

rosevalley.enquiries@gmail.com

We will respond in accordance with applicable data protection law.

10. External Websites

Our website may contain links to external websites, including social media platforms.

We are not responsible for the privacy practices of those external websites. We recommend reviewing their privacy policies before providing personal information.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: www.ico.org.uk

Telephone: 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, services or legal obligations.

The latest version will always be available on this page, together with its date of revision.

13. Contact Us

For any questions about this Privacy Policy or the handling of your personal information, please contact:

Rose Valley Landscaping

Mulbarton, Norfolk, United Kingdom

Email: rosevalley.enquiries@gmail.com

Website: www.rosevalleylandscaping.co.uk